Of course, at some point you may need to buy a new season ticket. Top up online and get easy access to your journey and payment history You can apply for a refund if you’ve stopped using the ticket, and there is at least: Six weeks remaining on an annual ticket. A reader asks whether they can get money back if they are forced to self-isolate due to coronavirus Coronavirus – latest updates You can only get a refund from one of them - if you keep the money from both it could be fraud. If you bought your ticket from another retailer or train company, you will need to contact them to request your refund. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Oyster pay as you go credit no longer needed, London Fire and Emergency Planning Authority, 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due. Refunds are calculated as the difference between the season ticket’s cost, and that of the cheapest way to make the same journeys without it, using monthly, weekly or daily tickets. The men made hundreds of cloned cards, and recruited others to … In the main the rail companies have been refunding all trips bought before the lockdown was declared. Official online shop for Oyster card. Alternatively, you may get a full refund (Minus our shipping cost) if you return unused Visitor Oyster Cards to us within 14 days of purchase. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. Available for everyone, funded by readers. Contact the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone or by email. Again the amount refunded is based on the price, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. I have an annual train season ticket which cost just over £5,000. We're open 8am - 8pm, 7 days a week. You will be entitled to a season ticket refund if you bought your ticket from TFL and there is: 6 weeks remaining on an Annual ticket; 7 days remaining on a Monthly ticket We charge a £5 admin fee and your Oyster card will be cancelled when we process the refund. New! Rail commuters who are no longer able to use their season ticket because of coronavirus lockdown measures can now apply for a refund online, which in many cases could be worth thousands of pounds. Ticket refunds If your travel plans have now changed due to Coronavirus, you may be able to apply for a refund. Barcelo Hotels. Refunds for a season ticket on Oyster card. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. Passengers can go online to cash-in season tickets, where previously they had to go to the ticket office. However, I now have to work from home until June 2020. © 2020 Guardian News & Media Limited or its affiliated companies. Although the government is managing the operation via the Rail Delivery Group, passengers have to contact the rail company they bought their ticket from to get a refund. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. You won't be refunded on a pro-rata basis. For many, this gives Londoners a couple more weeks to make the application to get the maximum amount back. Users must write “Covid-19 refund” on the ticket, cut it in two, and photograph it, and fill in the relevant form. The difference between these two costs is what you'll be refunded. TfL will credit the money to your online account for successful claims, which can be used to top up your Oyster card or can be refunded directly onto your contactless card. However, partial refunds are now being processed. Transport for London says users can now apply online for a backdated Oyster card refund, provided they bought the ticket from TfL and there is at least six weeks remaining on an annual ticket, or seven unused days on a monthly ticket. The Oyster Card is not stamped with a start or expiry date which means you can start using your Oyster Card whenever you want and any remaining credit can be used during any future trips to London. We also advise that you check before you travel as quarantine restrictions are in … Ordinarily, TFL would charge a £5 admin fee for this cancellation. Oyster card refunds to be claimed online. Further details about services during the Coronavirus pandemic including about the compulsory wearing of face coverings can be found on the Eurostar website. Seven days remaining on a monthly ticket… Operators have temporarily doubled the time you can apply for a refund on tickets to 56 days. The majority of Barcelo’s properties in the Americas are currently closed. If they backdate their claim to 17 March, as allowed, they would receive £2,793 back – minus the £10 administration fee that all refund applicants must pay. If you bought your ticket from Trainline, CommuterClub or another train company, you must contact them for a refund. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. Can I get a refund or extension on my railcard for lockdown? But if, for example, your employer has a phased return and you are only needed in the office two days a week at first, this may not be for some time. Transport for London (TfL) says users can now apply online for a backdated Oyster card refund, as long as they bought the ticket through them and there is … Tickets sold before 23 March for travel up until 30 April are being refunded in full, although you need to have applied before the departure date. Mortgages, credit cards, loans, payday loans, car finance and more 3 November 2020 Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. A gang has been jailed for using cloned Oyster cards to claim more than £370,000 in refunds. "Pay-as-you-go Oyster cards do not expire and customers are able to return their cards at any time for a refund of the remaining balance and card deposit," Transport for London said. The 60+ Oyster card is a lifeline for many over 60s, especially those on low-incomes, and this concession has been in place under successive Mayors. Towards the expiry date of any season ticket, there comes a point when the separate journeys add up to more than its value, and therefore, no refund is due. Please see our page on customer refunds during Coronavirus for full details on how to claim your refund by ticket type, and answers to frequently asked questions. We can refund your ticket less a £10 admin fee, up to a maximum of 28 days from the expiry date of the ticket, please see our refunds process for full details. You can apply for a refund by calling 0343 222 1234 with your Oyster number and bank details Similarly, Transport for Greater Manchester have said it will offer refunds … If you no longer need an Oyster card, you can get a refund of both the deposit and any remaining pay-as-you-go credit. You can also easily top up your Oyster Card with cash or card at any TFL ticket counter. Normally carnet tickets bought in fives or 10s cannot be refunded if one has been used. Warning millions in potential refunds has gone unclaimed as scheme ... cash mountain' left on dormant Oyster cards. ... a bid to reduce the spread of the novel coronavirus Covid-19 on the campus. Those applying now can backdate their refund to 17 March, or the last day travelled, if later. All rights reserved. The refund will be processed as a National Rail Travel Voucher so the customer needs to include an address for the voucher to be sent to. Again you have to go back to the vendor – be it a train firm or a website such as Trainline. You don’t get the cost of the annual ticket divided by 12, with each unused month returned. How to claim a refund, or replace your Oyster card or season ticket. Those with tickets bought via a company loan scheme should probably contact their employer before cashing it in. In stark contrast to the airlines, the rail industry has is refunding passengers – even those who bought non-refundable single tickets. Those with electronic or smartcard tickets can simply log on and apply for the refund. If you have been given a voucher to be used against future travel you can exchange it for a full refund once the train you had originally planned to take has been cancelled. Barcelo Hotels currently has one of the most long-range change policies during the COVID-19 outbreak. Transport for London says users can now apply online for a backdated Oyster card refund, provided they bought the ticket from TfL and there is at least six weeks remaining on an annual ticket, … We're really busy at the moment so if you can't get through straight away, try again later. First published on Tue 28 Apr 2020 10.53 BST. Households may be entitled to refunds due to coronavirus and they could be worth hundreds of pounds Credit: ... You'll need your Oyster card … If your card has expired, or you have closed your account, providing either another account was opened with the same bank or a switch service was implemented, the refund will still be processed. 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